Shipping & Shipping Charges

Considered the economic and customs clearance speed, we generally choose EMS as transport service providers.

In order to obtain more preferential discounts, we through transport agency to deliver parcel to EMS, and parcels will be the following steps, 1. We pack your order as a parcel and deliver it to a transport agency. 2.The agency transports the package through airplane to China's some city , these cities usually are Shanghai or Beijing, also has the possibility is Dalian, Xianmen, Guangzhou and so on other cities, then the agency responsible for the customs clearance and delivery to EMS 3.The EMS ships the parcel to the country of destination by airplane, and through the destination country's postal(such USPS or Canada Post) delivers the parcel to your address.

what is EMS China Courier Service Corporation (CCSC) is a 100% State Post Bureau-owned subsidiary, which mainly operates domestic and international EMS services and is the largest provider in China’s express service industry currently. Since its beginning in 1980, the EMS service has witnessed continuously growing volume and categories as well as improving quality. Holding the core philosophy of “Whole heartedness, rapidness and global reach?at all times, the company strives to meet the customer demands at all rounds by reorganizing production, opening new services and speeding up mail delivery; the company also tries its best to extend the service depth and improve the service level by enhancing the comprehensive producing capacity and facilitating informatization.   Free shipping(on order over $100.00 USD) for Belgium, Australia, Canada, Denmark, Finland, France, Germany, Greece, Ireland, New Zealand, Norway, Portugal, Sweden, Switzerland, United Kingdom, United States If ship to following country, we'll charge extra 15% of total for shipping. Italy, Spain, Netherlands, Mexico, Brazil, Argentina if your country is not in above list, you can contact us to ask the shipping cost.

Return/Exchange, Refund Policy

At Mish Mash Mini Mall we have our suppliers, ship direct to you to save time and additional shipping costs.

We offer a return and refund period of 30 days from date of receipt.  If you are not completely satisfied with your purchase, Please contact us to have the shipping address for return and please do not send the item back to the same address of shipping. Our team will control all received items so you need to send the items to our return address only.

Your purchase is shipped brand new. Items that you return to us must be in the same new condition as they were received. All returned items must be in their original state and deemed to be in unworn condition before the can be accepted for a total refund. The item must be returned in new and unused condition, in the manufacturer boxes and with all paperworks (this includes warranties and authenticity cards) , parts and accessories (including dust bags) to insure full credit . NOTHING SHOULD BE TAPED TO THE BOX. The shoes or handbag box and any other items must be sent back inside a corrugated box (like the one it came in) to prevent any damage. Your return of merchandise will not be accepted if it is not sent back in the proper new condition. Returns not accepted will be disposed of or shipped back to you at your cost.

Worn shoes are not exchangeable or returnable. If you are going to try on the shoes with your dress we ask that you wear stockings or socks, and only wear them on carpet. If the shoes are scuffed from trying the shoes on at a fitting we cannot take them back. The shoes must be returned in the same condition as they were received. Save the box that the shoes were shipped in. This is the best packaging to use for returns. Shoes that have been dyed are not returnable or exchangeable. We are not responsible for what could happen to the returned items during shipment back: if we receive them damaged we can't accept the return.

Once return be received by us, we'll release refund of the return items cost or send exchange items to you.

POLICY

Its associates provide their services to you subject to the following conditions. If you visit or shop within this website, you accept these conditions. Please read them carefully.

Shipping Courier Your orders are usually delivered via air express. Mostly EMS, or UPS, DHL, TNT or FedEx if you specify. We will provide you with a tracking number after shipment so you can track your package online through the following shipping couriers.

Delivery Time We will begin shipping work as soon as we receiving your payment. Usually, it will take 5-7 working days to finish the delivery (Don't included customs clearance times). Customers are responsible for providing a full valid address, including apartment number if applicable, for delivery. They are responsible for getting mail forwarding if they are moving and for putting a vacation hold if they do not anticipate they will be at home when the package is due to arrive.

Confirmation Customers will receive an email from us when their order is processed with an expected date of arrival & tracking number if an email address is included with the order. Packages must be signed for pickup. If nobody is at home, your local post office or delivery company may hold your package for pickup with short time or they may return the package to sender.

Customs We always use most suitable shipping company for you which lowers the risk of customs. Most of the time we never get the shoes stopped by customs. We are not responsible for products seized by local customs. We can't control any option or right that customs holds. We will do our best to help release the shoes, but if your customs hold your products and do not release back to you by any reason, rule or policy, we will not refund and are not responsible for such an instance. If the order be ship to United State, Canada and United Kingdom , we guarantee customs clearance.

Order Adjust We sell over ten thousand kind of products, but each kind of product stock is unceasingly changing, although the majority of products have in stock, but we cannot guarantee all products all have in stock. Therefore we need to adjust your order in the dealing. If some items are out of stock, we will notify you by e-mail, you can choose the same value products to replace them, or request a partial refund through Paypal.